Diploma in Office Administration
The Diploma in Office Administration provides learners with the essential skills and knowledge required to manage office operations effectively. The course covers administrative procedures, communication skills, office technology, record management, and organisational support functions. It prepares learners for administrative and office support roles in a variety of business environments.
What You Will Learn
Module 1: Administrative Office Procedures
Module 2: Administrative Support
Module 3: Business Writing Skills
Module 4: Communication Strategies
Module 5: Customer Support
Module 6: Meeting Management
Module 7: Organisational Skills
Module 8: Presentation Skills
Module 9: Time Management
Module 10: Telephone Etiquettes
Module 11: Negotiation Skills
Module 12: Executive PA
Module 13: Microsoft Office
Assessment method:
80% Written Examination
20% Internal Assessment