Certified Human Resources Manager (CHRM)
This Certified Human Resources Manager (CHRM) Certification will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).
Module 1 – HR Training for the Non HR Managers
1) Defining Human Resources 2) Skills Inventory
3) Forecasting
4) Job Analysis
5) Job Competencies
6) Position Profiles and Job Descriptions
7) Do You Really Need to Hire?
8) Finding Candidates
9) Advertising Guidelines
10) Screening Resumes
11) Preparing for the Interview
12) Conducting the Interview
13) After the Interview
14) Employee Orientation
15) Planning Training
16) Working with External Providers
17) Performance Reviews
18) Absenteeism
19) Diversity
20) Privacy Issues
21) Compensation and Benefits
22) Discipline
23) Termination
24) Exit Interviews
Module 2 – Employee Dispute Resolution
1) What is Peer Review?
2) Initiating the Process
3) The Peer Review Panel
4) Asking Questions
5) The Peer Review Process
Module 3 – Talent Management
1) Talent management
2) Creating a talent management plan
3) Competency-based programs
4) Identifying talent
5) Conducting talent assessments
6) Keeping people interested
7) Talent review meetings
8) Compensation and benefits
9) Communicating with high potentials
10) Development strategies
11) Fostering engagement
12) Evaluating the plan
Module 4 – Performance Reviews
1) Common errors and solutions
2) Types of performance reviews
3) The performance management process
4) Setting standards and goals
5) Creating a performance development plan
6) Feedback and communication skills
7) Accepting criticism
8) Appraisal preparation
9) Planning and conducting the interview
10) Coaching and maintaining performance
11) Terminating an employee
12) Performance management checklists
Module 5 – Conflict Resolution
1) Defining conflict and types of conflict
2) Spontaneous and reflective action
3) The Johari window
4) Stages of conflict
5) Conflict resolution style questionnaire
6) The role of communication in conflict resolution
7) The conflict/opportunity test
8) Conflict and its resolution
9) Helping others through conflict
Module 6– Anger Management
1) What is anger?
2) Costs and pay-offs
3) Using an anger log
4) The anger process
5) How does anger affect our thinking?
6) Understanding behavior types
7) Managing anger
8) Communication tips and tricks
EXAM PATTERN:
WRITTEN EXAM
60% THEORY 40% INTERNALS
GRADE:
50%- Pass
60%- Merit
80%- Distinction