Module 1: Hospital as Service Industry

• • Definition of Service, Health by WHO,
  • Patients (Categorization of patient) etc.
  • Admission to a Hospital – formalities, Form C; Discharge from a Hospital; Transfer of patients,
  • Father of medicine – his contributions;
  • Basic Foundation to Administration (Medical terminologies, Medical Abbreviations, etc.)

          Module 2: Hospital layouts

• • Different  Types of Hospital;
  • Hospital Layout Preparation
  • Different General Departments in a Hospital – security, biogas plants, incinerators, Casualty /  Emergency,  Out Patient Dept., Front Office Dept., PRO,  Maintenance of Registers, Laboratory, Pharmacy, Medical insurance, IP status Board etc.
  • Mandatory Facilities in a hospital – Pipelines and Detectors, Direction Boards, Ambulance etc.
  • Clinical Departments in a hospital
  • Critical Care Units in a Hospital – ICUs, Theatre Complexes, etc.
  • Diagnostic Departments in a Hospital
  • IT departments in a Hospital
  • Maintenance Departments in a Hospital
  • Medical prescription – format, example, mandatory items,
  • Biomedical Waste Management (IMAGE)

        Module 3: Fundamentals of Hospital Administration

• • Introduction – Hospital Administration
  • Obligation and Commitments - of Hospital Administration, of Doctors, of Hospitals
  • Hospital Professionals – Doctors and Nurses; Their Skills, Roles and Responsibilities;
  • Patients Rights and Responsibilities,
  • Direct Administrative Staffs
  • Indirect Administrative Staffs

      Module 4: Operations and Maintenance of a Hospital

• • Definition; Strategies of Operations,
  • Duties, Responsibilities  and Skills of Operations Manager
  • Operational Hurdles – Layout of Handling Incidents,
  • Overcoming the major Hurdles in a Hospital
  • Obligations of Hospital Administration
  • SWOT Analysis

       Module 5: Organizational Behaviour

• • Definition
  • Personality, Perception, Attitudes and Values
  • Personality frameworks and its role in Organization
  • How to communicate effectively
  • Job characteristics model
  • Motivation of employees
  • Leadership
  • Group Dynamics and Development
  • Conflict Management
  • Organizational Structure, Design and Development

     Module 6: Human Resource Management  (HRM) in a Hospital

• • Introduction – HR Manual,  its contents,
  • Forms & Formalities
  • Roles and Strengths of HR Manager
  • Functional Areas of HRM
  • Organizational Chart and Organogram
  • Stages of Recruitment – Pre, Recruitment, Post, and Exit - Talent Acquisition and Sourcing of Candidates; Interview – Panel  and Call letter; Questionnaire and Assessment, Offer of  Appointment / Joining Order / Appointment Order ,
  • Joining Formalities
  • JD or Job Description
  • Induction Programs and Appraisals
  • Service Record / Attendance register / Leave Card/ Salary Certificate/ Experience Certificate
  • HR Manual Benefits – PF, Bonus, ESI, LTA & LTC etc.
  • Probation period – Assessment, Extension, Termination / Resignation / Exit Interview

      Module 7: Marketing of Hospital

• • How can a service industry be marketed?
  • Segments of  Marketing
  • Definition – Understanding through story of shoe sellers
  • Sales without marketing – Foot path sale
  • Different type of Marketing
  • Ethical Hospital Marketing
  • Marketing Strategies

      Module 8: Financial Management in a Hospital

• • Accountings in a Hospital
  • Biostatistics
  • Insurance
  • Auditing in a hospital
  • Budgeting
  • Purchase Management

      Module 9: Drugs and Pharmaceuticals

• • What is a Pharmaceutical Drug?
  • Drug License
  • Narcotics – Types, Canalization etc.
  • Drug manufacturing process
  • Classification of Drugs - Generic / Branded; Based on Actions with examples.
  • OTC (Over The Counter) Drugs
  • Pharmacopeia
  • Packing of Drugs
  • Specifications of Drugs
  • Medical Prescription – standard format, mandatory items
  • LASA Drugs

Module 10: Quality Control and Accrediations in Hopital Environments

• • • An overview on Quality Control in Hospitals
    • What is Accreditation? Its benefits
    • Application process in Accreditation processes
    • Concept and scope of Quality Control
    • Assessment  Lay out – in Accreditation procedures
    • Main objectives of  Quality Control
    • Accreditation Levels
    • Hospital Infection Control

ASSESMENT
Open book examination 24 hours

GUIDED LEARNING HOURS

180 hours

Qualification Number

7001/2000/75

Passing Grade

50% pass , 60 % Merit , 80 % distinction