Module 1: Fundamentals of Business Organisation and Management:
- Commercial organisations
- Sole traders/sole proprietorship
- Partnerships
- Limited liability companies (private & Public )
- Non profit organisations (NFPs or NPOs)
- Co-operatives
- Primary, Secondary and Tertiary sector
- Internal and External environment in business
- Stakeholders in business
- Management definition
- Functions of management
- (planning, organising, staffing, directing & controlling)
- Levels of management
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(Top Level, Middle Level & lower Level)
- Principles of management
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(Henry fayol principles, Taylors five principles)
Module 2: Supply chain management
- Supply Chain
- Supply chain management
- objectives of supply chain management
- Customer Orientation
- Importance and benefits of supply management
- components of supply chains
- supply chain decisions
- supply chain management today
- trends in development
- where to supply chain creates value
Module 3 Logistic Management
- Introduction to logistics
- Revolution of logistics
- logistic functions
- objectives of logistics
- Reverse Logistics
- Activities of reverse logistics
- Reverse logistics system Design Considerations
- Global Logistic and strategies
- Forces Driving Globalization
- Logistic strategy
- Strategic logistic planning
- Barriers to internal logistic and intergration
- Role of logistic managers in strategic Decisions
- Logistic outsourcing
- Benefits of logistic outsourcing
- Selection of a service provider
- Third party logistics (3PL)
- 3 PL Funtions
- Transportation Management
- Warehouse management
- Packaging
- Advantages to companies by using 3 PL services
- Top 3 PL providers across the globe
- Fourth Party Logistics ($PL)
- Features of 4 PL
- requirement of a 4 PL
- Major issues to be considered before deciding on a 3PL or 4PL partner
- Customer service and logistics
- Customer service for competitiveness
- Elements of customer service
- Customer services phases
- Transaction Phase
- Post transaction Phase
Assessment method
3 HOUR WRITTEN EXAM FOR 80%
20% INTERNAL MARK FROM TRAINERS
Guided learning hours (GLH)
180 HOURS
Qualification number
2003/2003/01
PASSING GRADE
50% PASS, 60 % MERIT, 80% DISTINCTION